See what some of our customer say about us:
I just want to comment and say how delighted I am with the customer service displayed by your Company.
I wrote to say that, due to a stone catching in the wheel arch and the subsequent dragging, the wheel was now less than round which made pulling
less than smooth and decidedly noisy. I wanted to know if I could replace the offending wheel or whether a new purchase was the only option.
I was amazed and delighted to receive a brand new (and improved ) suitcase a few days later.
It is reassuring to know that we still have a company that not only offers a great product but also backs it up with fantastic service and exceeds its customers' expectations.
My wife and I (both frequent travellers) will continue to unofficially market your products and act as your ambassadors.
Well done Flylite.
Absolutely brilliant Mike! it just plopped through the letterbox, and it looks excellent too.
Thanks very much for your prompt and personal service. Both the trolley bag and the rucksack are well designed, lightweight and even look slightly cool....
I am very pleased with my Flylite collapsible cabin bag - just the trick for my 3 or 4 day business trips and best of all, the crew at the gate seem to know the brand and leave me alone!
Thank you for your prompt service, yet again. After using both our medium sized holdalls on a recent flight to Murcia, Spain and being very impressed with amount of stuff you could fit into them I decided to order 2 more for our friends who had to pay over £100 in fees to place their luggage in the hold. They are going to be very impressed as I was when opening the parcel which contained the free rucksack. Excellent deal and service. Maybe you should run the country!
Thank you very much
Ordered 2 x large bags ready for our holidays, cannot believe they arrived within 24 hours of placing order! Very pleased with our purchase, and cannot wait to fill them up with our holiday clothes. Would recommend these bags to anyone who are going to be travelling abroad, they are compact when empty so storage doesnt present any problem, and when opened up, they are large enough to hold everything you are going to need for 2 weeks in the sun, and do appear to be wellmade and sturdy considering the lightness of them. Would not hesitate to buy from you again, excellent product at a great price and also excellent service. Thank you.
Linda ~ June 2011
Flylite wheely bag WORKS GREAT. My wife used it Liverpool - Belfast, and I used it Shannon - Heathrow. Could not have worked better - Holds loads. Highly recommend it
What a wonderful service, almost 'unbelievable' bags really good, I didn't realise we had a free gift, that will be really handy as well!! The cases were delivered before 10am on Saturday by Royal Mail (We must not let the powers that be privatise them) as it will never be as good.
So between you and Royal Mail it turned out a superb buy, thank you.
Kind Regards John
Many thanks for sending the additional Flylite bag. We received it today, ready for our next holiday. We have found them excellent - easy to use, holding a lot more than one would initially imagine and ideal for holidays when you wish to leave the plane immediately without the bother of waiting in queues etc. In September we were awaiting boarding a Ryanair flight and noticed a very officious flight attendant forcing people to fit their small cases into the Ryanair measurement stand, when it came to our time I merely mentioned the word 'Flylite' and with a knowing smile was allowed to board with no fuss. Thanks.
I just thought I'd let you know that two of us have spent a month travelling around France by car, accompanied by three of your medium cases (his, hers and ours-but-mainly-mine) and a couple of the wheeled holdalls.
They all fitted beautifully and neatly into the boot and in most of the places we stayed, they either stacked tidly or fitted exactly into small spaces. The day of the suitcase is over, I believe. Unless I take one to Australia next year, of course...
Kind regards, Carol
Just a belated note of thanks for the quick delivery and excellent quality of our wheeled cabin bags.
They fit in the Ryanair measuring cage fine, even when really full.
We saved a whole load of money and time by using one bag for our flights.
Brilliant design, uses every inch of space, and very easy to adjust and pull behind .
And when you arrive and unpack, they fold right up into a tiny space!
Would recommend this product to anyone, and have already passed on your website address to loads of friends.
A brief email to let you know how pleased I am with my flylite luggage and also with the service offered.
Luggage set ordered Saturday lunchtime, was delivered following Wednesday. Excellent process.
Marks out of 10: I say 10.
Star ratings: I say *****
Kind regards - Donna
Bags arrived next day. Delighted with them, this has to be the best service I have ever had, would highly recommend you to anyone. Verona McWhinney
Good morning, I just have to say what a delight your website is to order from, it is one of the easiest and user friendly I have ever experienced. Thank you Helen Middleton
Case arrived lunchtime today. I don't think you could have got it here quicker if you'd dropped it off yourself. Did you drop it off yourself? Brilliant service, cheers, Ian
I got the bags on mon, can't believe you got them here so quick. The bags are great and the service was fantastically quick. Regards, Trevor
Package delivered Saturday 3 Oct, so in plenty of time for trip. Many thanks for the outstanding service.
Just wanted to say thanks – the bags arrived last week and I’m really impressed, they’re great quality and really easy to pack-away. Kind regards - Susan
I ordered some of your Flylite bags on Monday evening online. They were delivered to Guernsey in the Channel Islands early Wednesday morning less than 36 hours after placing the order, truly excellent service. On examining the bags they are all superb quality and I look forward to using them on many holidays in the future. Callum Stagg.
Thank you very much for the speedy delivery of the medium foldaway bag I ordered. It looks just right for travelling without hold luggage whenever possible. Regards, Denis Raven
I am impressed with the bags – have just ordered another 2 for friends! Thanks, Rhona
The bags arrived safely yesterday and look good. Will enjoy saving suitcase charges with the budget airlines!
Regards Margaret T
Thank you! It is so nice to find a company that treats its' customers well. I shall certainly recommend you to others. Thanks, Joyce Drake
Many thanks for the prompt response. That’s what I call service. Simon
Bags arrived yesterday. Thank you very much for your excellent service. Regards. Laurence.
Bags arrived safely today, very pleased with them, thank you Eileen Phillips
Just to let you know the flight bags etc arrived safely this afternoon. We are really pleased with them and will certainly recommend them to our friends. Many thanks, Ray
Just wanted to say a big THANK YOU for your help, the bag arrived safely today.
What a refreshing change to deal with a Company who "does exactly what it says on the can" !!
I have just received the flight bag and rucksack - very pleased with both. Thanks! Roger Coley
Bag arrived this morning. It is fantastic and an ideal way to make the most of Ryanair cabin bag allowance. Tony
Just to let you know the Flylite bag was delivered to me here in Moray by Royal Mail today, 23rd July. Many thanks - it looks great and just what was needed. Regards Kate Gordon-Rogers
I was away from home last week but have now looked at the bags and am very impressed. Regards Alisdair.
I received the package in the mail on Friday. I really want to thank you for sending it after the first mailing was apparently lost. I especially appreciate your kindness in sending a second one. Certainly not something that you needed to do. I would go out of my way to recommend you to others who like my backpack. It is everything I was looking for. Again thank you ever so much. Ralph Webster
I have recently received one of your new rucksacks with food and drink compartments that I had ordered and am thrilled with it. Mrs Dawn Davenport
The bags have just been delivered. Thanks a lot for the quick action. Hans
Just wanted to say many thanks for prompt service, they arrived safely this morning. Sue
Bags arrived AM Sat. Just as required. Excellent service: great bags. Many thanks. Martin